Reviews
We Pride Ourselves On Our Reputation!
Many dealers have excellent reviews, with many thousand reviews on a single review platform. Dig a little further and the story isn't always replicated. For that reason, we actively encourage customers to leave a review on any review platform. Head anywhere on the web and you'll find customers saying the same things.
"We Won't Sell You A Car, We Will Help You Buy One" and more importantly, we do what we say we'll do.
Please feel free to take a look at some of our reviews below, but don't just take our word for it... (It's our own website after all), so we've included links to all the platforms so you can see everything, straight from the horse's mouth.
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Trustpilot
"First-class buying experience. Excellent customer service from Fazz and Lucy. Everything was made transparent and by far the best car buying experience I've had in 30+ years of motoring"
"The best experience I've ever had from a car dealership. The purchasing of a vehicle and the service you get from Luscombe is absolutely brilliant. I don't think I'll ever stop going there!!!"
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AutoTrader
"We won’t sell you a car, but we will help you buy one" That's an ambitious claim from Robin Luscombe for his Suzuki dealership but one which I found he and his staff totally lived up to in helping me buy a new Vitara...If you want to avoid high-pressure salespeople then I'd definitely recommend Luscombes - they dare to have a different approach from the norm. Oh and just to add - the new Vitara is absolutely brilliant. Many thanks"
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Google
"Old fashioned. I had forgotten just how good a motor dealer could be. Pleasantly surprised"
"Carlsberg of car dealers - A traditional old fashioned way to sell cars polite non-pushy and perfect"
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Yell
"We have been dealing with Luscombe’s for many years now. The staff, in both my experience and that of my wife, have always been extremely professional, helpful, honest and courteous. The main impression they give is that they care about you the customer and want to ensure your total satisfaction. As in any company which exhibits such a caring approach this undoubtedly emanates from the example set by the owner Robin Luscombe. I have in the past and will continue in the future to recommend Luscombes to all my friends and acquaintances."
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The Motor Ombudsman
"It isn't often that l buy a new car and l wanted to do this in my own time. When l went into the showroom l wasn't hassled or felt any pressure to by a car.... You can't beat the service offered by the team at Luscombe's in Leeds. Call in and take a look like l did and you won't be disappointed"
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But... We're Not Perfect
We don't always get it right first time around.
However, we pride ourselves as much on our ability to resolve any problems as we do on delivering excellent customer service in the first place.
"I had high expectations having read the Luscombe website. Although the sales executive was pleasant and knowledgeable. The car buying at Luscombe, on the day, was similar to my experience of other car dealers. We came away feeling as if we could have done better, (that’s probably due to my too high expectations and being impatient). We are pleased with the car, a Mitsubishi Eclipse Cross.
[UPDATE] The customer care follow up phone call was a what makes Luscombe’s a step ahead of the others. Would I buy from Luscombe's again, yes I would.
