Complaints Procedure

Here at Luscombe's, we always endeavour to deliver the highest possible standards across both our sales and service offerings. 

However, we understand that very rarely, things do go wrong and we'll always do our best to resolve any issues quickly and to the fullest extent possible. 

If at any point you wish to make a formal complaint, then you will need to contact the following individual(s).

If your complaint relates to the sale of a vehicle, then please contact our Head of Retail Sales, James Sutcliffe - [email protected].

If your complaint relates to finance or insurance products, then please contact our Group Compliance Manager - [email protected]